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Items purchased on can be returned exclusively to Ray-Ban stores. The full refund amount will be visible in your account within 5 days. Please note: your refund request will be processed in store and you’ll receive a confirmation email when your refund is processed. Take the packed box to your nearest Ray-Ban Stories store and a member of the store team will take care of the return shipment for you.If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return In addition to the glasses please add all of the accessories, including the charging case and cable. Prepare your return with the box that your glasses arrived in.

In store To return your Ray-Ban Stories in store please complete the following steps: Follow the shipping instructions listed on your box.If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return. Factory reset the glasses to remove your personal data and delete your captures.

Import all of your captures to your phone or the Facebook View app.

Contact Customer Care who will assess the status of the glasses and arrange the return for you.

Mail To return your Ray-Ban Stories by mail please complete the following steps: There are two ways to return your Ray-Ban Stories. Returns are rare at Ray-Ban so we’re sorry that something didn’t work out with your glasses.